Refund policy

Thank you for exploring Out of the Gallery. Because our storefront specializes in curated surplus editions, design archives, and individual items, our inventory operates differently than a traditional retail space. Please review our policy regarding purchases, condition, and transit below.

1. All Sales Are Final

Every piece available at Out of the Gallery is sold strictly as-is and is a final sale.

  • We do not accept returns, exchanges, or cancellations once an order has been placed.

  • Because we maintain a single-stock inventory model (only one print available per item), we cannot offer replacements or exchanges for alternative sizes or designs.

2. Condition & Transparency

We believe in absolute transparency and take great care to inspect every piece before it leaves our hands.

  • Any notable characteristics, visible flaws, or structural nuances are explicitly documented and disclosed within the item’s description and accompanying photographs.

  • By completing your purchase, you acknowledge that you have reviewed the product descriptions, dimensions, and condition details carefully.

3. Damages During Local Delivery or Transit

While our items are non-returnable due to change of mind, we want to ensure your art arrives safely. Our local delivery options utilize a dedicated fragile-art handling process to protect your frames and prints during transit.

  • Inspection upon arrival: Please inspect your artwork immediately upon delivery.

  • Reporting transit issues: In the highly unlikely event that your piece is structurally compromised or severely damaged during the delivery process, you must contact us within 48 hours of receipt at terry@pisosllc.com with your order number and clear photographs of the transit damage.

  • Damages reported outside of this 48-hour window will not be eligible for review.

Questions?

We want you to feel entirely confident before bringing a new piece into your home! If you have any questions about a specific print, framing detail, or condition report before hitting buy, please don't hesitate to reach out to us at terry@pisosllc.com. We are always happy to provide extra details or insights.